Refund policy

Ghar Hacks — 5-Day Return, Exchange & Refund Policy

We want you to shop with complete confidence! Every smart gadget purchased from Ghar Hacks is covered by our strict 5-Day Buyer Protection Policy.

1. The Return & Exchange Window
You have exactly 5 days from the date of delivery (the day the courier rider hands you the parcel) to request a replacement or open a return claim. After 5 days, no claims can be processed.

2. Valid Reasons for Returns
We gladly accept returns or free exchanges if:
• The gadget arrives physically damaged or broken due to transit shipping.
• The item has technical, structural, or internal manufacturing defects upon opening.
• The item does not match the specifications, descriptions, or photos shown on our website.

3. Strict Exclusion: No Change of Mind Returns ❌
Please shop responsibly. We strictly DO NOT accept returns, refunds, or exchanges if a customer simply changes their mind, decides they dislike the color/size, or realizes they no longer want the gadget after it has been safely delivered in perfect working condition. Returns are strictly reserved for defective or transit-damaged items only.

4. Mandatory Condition: Unboxing Video Insurance (CRITICAL) ⚠️
To protect our store against shipping fraud and comply with our courier safety rules, we strictly require a continuous, unedited unboxing video from your smartphone. 
• You must start recording your video BEFORE tearing open the sealed courier flyer.
• The video must be completely continuous with no cuts, edits, or pauses.
• The video must clearly show the parcel flyer, the tracking barcode label, the manual tearing of the pack, and the gadget being taken out and inspected for the first time.
• Without a continuous unboxing video showing the transit damage or missing parts, your claim will be automatically rejected.

5. How to Open a Claim
If your item arrives damaged or defective, do not panic! Simply contact our support team within 5 days of delivery. 
• Send an email to: support@gharhacks.com 
• Alternatively, you can reply directly to the official tracking message we sent to you on WhatsApp.
• Please include your Order ID and attach your continuous phone unboxing video. 

Our team will verify the video frames and instantly coordinate a free replacement or return pickup for you anywhere in Pakistan! Thank you for helping us maintain standard quality checks at Ghar Hacks.